Return policy and limited guarantee against defects
Every third party product you purchase from A-1 Retailers, Inc. is backed first by the product manufacturer's warranty.
A-1 Retailers, Inc.'s 30 day limited warranty against defects, may also apply.
A-1 Retailers, Inc.'s 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or A-1 Retailers, Inc.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened.
Defective software will be exchanged for the same title only according to A-1 Retailers, Inc.'s limited 30 day warranty described above.
Hardware confirmed as defective by the product manufacturer or A-1 Retailers, Inc. will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only.
After 30 days the product manufacturer warranty is the only warranty in effect.
Terms and conditions may vary by product or manufacturer.
A-1 Retailers, Inc. will assist customers whenever possible in gaining satisfaction with product manufacturers.
For assistance or to exchange a defective product please call us.
Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date.
We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
We also reserve the right to charge a restocking for a returns not resulting from our error(s).
No returns will be accepted without an Return Authorization number issued by A-1 Retailers, Inc. or when the product manufacturer's or distributor's return policies supersede ours.
Shipping charges for returns are the responsibility of the buyer.
For your protection, insure the return and use a traceable method of shipping.
Shipping Schedule
All orders will ship within 3 business days of receiving cleared payment. A-1 Retailers, Inc. is not responsible for any delays which occur due to the Carrier. Orders will not ship on any holiday observed by the Carrier selected to deliver the order.
Pre-order Shipments
Our normal shipping schedule does not apply to Pre-orders or combined purchases containing 1 or more pre-order items. Items available for pre-order will state an available date. From time to time, an official release date will be pushed back. In this situation, the ship date for a pre-order will also be pushed back to match the official release date. Combined orders which contain pre-order item(s) will not ship until the latest date listed in the description for the pre-order item(s).
Ocassionally, circumstances require us to use a more expensive alternate shipping method than the shipping method chosen by the customer. We reserve the right to use alternate, more expensive shipping at no additional cost to the customer.
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